Returns & Refunds

We want you to love your order. If something isn’t right, we’ll make it simple to return eligible items in line with UK consumer law.

At a glance

• Changed your mind? You can request a return within 14 days of delivery.
• Faulty or incorrect item? Contact us as soon as possible and we’ll put it right.
• Hygiene-sensitive items (e.g. cosmetics, toiletries) must be unused, unopened and sealed to be eligible for return.
• Refunds are processed back to the original payment method once your return is received and checked.

1) Returns eligibility

To be eligible for a return, items must be in their original condition and packaging.

• Items must be unused and in resaleable condition.
• Where applicable, items must be unopened and factory-sealed.
• Please include any accessories, leaflets, inserts and free gifts that came with the item.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned unless they arrive faulty or incorrect:

• Opened cosmetics, skincare, toiletries, grooming products
• Opened fragrance and body sprays
• Personal care items where the seal has been broken
• Any item marked as non-returnable on the product page

2) How to request a return

1. Email us with your order number, the item(s) you’d like to return, and the reason for return.
   (You can also include photos if the item is faulty or damaged.)
2. We’ll reply with return instructions and the return address.
3. Package the item securely and send it back using a tracked service.

3) Return shipping costs

• If you are returning an item because you changed your mind, you are responsible for return postage.
• If the item is faulty, damaged in transit, or incorrect, we will cover reasonable return postage (or arrange a solution).

4) Refunds

Once your return is received, it will be inspected. If approved, your refund will be processed to the original payment method.

• Refunds are issued for the item price paid.
• Bank processing times vary depending on your payment provider.

5) Faulty, damaged or incorrect items

If your item arrives damaged, faulty, or you receive the wrong item, contact us as soon as possible with your order number and clear photos. We’ll offer an appropriate remedy such as a replacement, refund, or partial refund.

6) Exchanges

We don’t offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

7) Contact

If you have any questions, contact us and we’ll help.

• Email: info@henryandhunter.co.uk

This policy does not affect your statutory rights under UK consumer law.