Frequently Asked Questions
Where do you deliver?
We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. Please note that due to shipping regulations, we are unable to send orders containing flammable products to Northern Ireland or BFPO addresses.
Can I amend my delivery option?
Once an order has been placed, delivery options cannot be changed. Each option has a fixed service level and cost to ensure orders are processed quickly and accurately.
What delivery options do you offer?
Free Delivery – On orders over £40.
Standard Delivery – £4.99 (2–3 working days).
Express Delivery – £7.99 (1–2 working days).
Occasionally, deliveries may experience delays outside of our control, but we will always keep you informed.
Can I change my order after placing it?
Orders begin processing immediately after checkout, so we are unable to make changes once an order has been placed.
How will I know my order has been processed?
You will receive an order confirmation email shortly after checkout confirming that your order has been successfully placed.
When will my order be dispatched?
Orders are usually dispatched within 48 hours. Once dispatched, you will receive a tracking email.
How can I track my order?
When your order leaves our warehouse, we will email you a tracking link so you can follow its progress.
What payment methods do you accept?
We accept Visa Debit, Visa Credit, Mastercard, PayPal, Link Pay, Apple Pay and Google Pay.
What if my payment is declined?
Payments may be declined if billing details do not match your card provider’s records. Please double-check your details and try again.
What should I do if I receive a faulty or damaged item?
Please contact us as soon as possible with your order number and photos of the issue. We will resolve it quickly.
How do returns work?
You have 14 days from delivery to return unused items in their original packaging. For hygiene reasons, certain items cannot be returned once opened unless faulty or incorrect.
How long do refunds take?
Refunds are processed within 10 working days of receiving the returned item, depending on your payment provider.