Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how Henry & Hunter Limited (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, contact us or purchase products from us.

Website: https://henryandhunter.co.uk
Email: info@henryandhunter.co.uk

Who we are

Henry & Hunter Limited is a UK-based online retailer. Henry & Hunter Limited is responsible for the personal information we collect and process through our website and in connection with orders placed with us.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection law.

Information we collect

Depending on how you use our website, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Information you provide when contacting customer service
Returns and refund information
IP address, browser and device information
Information collected through cookies and similar technologies

Orders and purchases

When you place an order with Henry & Hunter Limited, we may use your personal information to:

Process and fulfil your order
Take or facilitate payment
Arrange delivery
Provide order and delivery updates
Respond to questions about your purchase
Process returns, cancellations and refunds
Prevent and detect fraud or misuse
Maintain appropriate business and accounting records
Comply with our legal obligations

Payment transactions may be processed by third-party payment providers. We do not receive or store your complete payment card details where those details are processed directly by the payment provider.

How we use your information

We may process your personal information where necessary to:

Perform a contract with you, including processing and delivering your order
Comply with our legal obligations
Pursue our legitimate business interests where those interests do not override your rights
Protect our website, customers and business against fraud and security threats
Respond to enquiries and provide customer support
Obtain your consent where consent is required

Where we rely on consent, you may withdraw that consent where applicable.

Who we share your information with

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

Payment service providers
Delivery companies and couriers
Website hosting and ecommerce providers
IT and security service providers
Customer service providers
Analytics and website functionality providers
Professional advisers such as accountants or legal advisers
Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information. We only provide third parties with information that is reasonably necessary for the relevant service or legal purpose.

Delivery information

Where you place an order requiring delivery, we may provide your name, delivery address, contact details and relevant order information to the courier or delivery company responsible for delivering your purchase.

The delivery provider may process this information in accordance with its own privacy practices.

Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, maintain security and understand how visitors use the site.

Some cookies are necessary for the website and online store to function. Where required, we will ask for your consent before placing non-essential cookies.

More information about the cookies used on our website can be found in our Cookie Policy.

Comments and reviews

If you leave a comment or product review, we may collect the information entered into the relevant form together with technical information such as your IP address and browser information to help detect spam and misuse.

Where reviews or comments are intended to be public, information you choose to publish may be visible to other visitors.

Embedded content and third-party services

Pages on our website may contain content or functionality provided by third parties. These services may collect information about your interaction with their content and may use cookies or similar technologies.

Third-party services operate according to their own privacy policies.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling customer enquiries and returns, maintaining appropriate business records and meeting legal, tax and accounting requirements.

Different types of information may therefore be retained for different periods. When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website. However, no internet-based service can guarantee absolute security.

International transfers

Some of the service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps where required to ensure suitable safeguards are in place in accordance with applicable UK data protection law.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

These rights are subject to applicable legal requirements and exemptions. To exercise your rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements. The latest version will be published on this page with the date it was last updated.

Contact us

If you have questions about this Privacy Policy or how Henry & Hunter Limited handles your personal information, please contact us:

Henry & Hunter Limited
Email: info@henryandhunter.co.uk
Website: https://henryandhunter.co.uk